Cancellations & Modifications

What is MuscleIndica’s Cancellation Policy?

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. One cancellation is allowed in 24 hours. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ +91-7906844166 for further support.

Can I modify the shipping address of my order after it has been placed?

Get in touch with our Customer Helpline @+91-7906844166 to help here.

How do I cancel my Order?

Under your profile, go to ‘My Orders’ and click on Cancel.

I just canceled my order. When will I receive my refund?

Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.

Returns & Refunds

What is the general return policy on MuscleIndica’s?

10 Day Return Policy

We offer you complete peace of mind while ordering at MuscleIndica’s – you can return all items within 10 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 10 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will transfer the same amount in your Bank Account or issue a cheque in the registered name of the customer.

What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at contact.muscleindicas@gmail.com or call on +917906844166 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 10-day return policy won’t be applicable in these kinds of cases.

Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Any consumable item which has been used or installed

3.Combos sold won’t be taken back/returned as individual units

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “MuscleIndica’s 14 Day Returns Policy”

In case of any queries, please write to our customer care on contact.muscleindicas@gmail.com or call us on +91-7906844166

I need to return an item, how do I arrange for a pick-up?

You can either write us at contact.muscleindicas@gmail.com or call at +91-7906844166 from Monday to Saturday, 10 AM to 7 PM to initiate a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Indian SpeedPost courier service and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, MuscleIndica’s will complete the cancellation and initiate the refund, depending on your preference.